退款政策

Returns
You have 30 days from delivery to request a return or size exchange by emailing emma@fractionla.com with your order details. This includes standard listed belts, styles and sizes, even when made to order, subject to the sale-item terms below.

To be eligible for a return or size exchange, your item must be unworn, in resalable condition and in its original packaging. Gentle indoor try-on to check fit is welcome. Items must have no wear-related scuffs, staining, stretched holes or buckle impressions. Natural leather character and creases present on delivery are not considered wear caused by you.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days of receiving and inspecting your return, or sooner where applicable law requires. Your bank or payment provider may take additional time to post the credit.

Sale items (if applicable)
Only regular priced items may be refunded; sale items are final sale, except where applicable law requires otherwise.

Exchanges (if applicable)
Size exchanges are available under the 30-day window and condition requirements above. If your item is defective, damaged on arrival or incorrect, email emma@fractionla.com with your order details so we can help. Fraction covers return shipping for confirmed defective, damaged-on-arrival or incorrect items. To arrange a size exchange or replacement, email emma@fractionla.com. Send your item to: Fraction, 120 East 8th Street, 505 - 506, Los Angeles CA 90014, United States

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and (s)he will find out about your return.

Shipping
To return your product, you should mail your product to: Fraction, 120 East 8th Street, 505 - 506, Los Angeles CA 90014, United States 

You are responsible for return postage for change-of-mind returns and size exchanges. Fraction covers return postage for confirmed defective, damaged-on-arrival or incorrect items. Original shipping costs are non-refundable for change-of-mind returns, except where applicable law requires otherwise.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. 

Personalized pieces
Truly personalized pieces, such as custom names, words or work made to your individual specifications, have separate return terms that will be clearly disclosed before you order. Standard listed styles and sizes are not excluded from returns simply because they are made to order.

Your statutory rights
Nothing in this policy limits your rights under applicable consumer law, including UK and EU cancellation, return and refund rights and rights for faulty or misdescribed goods. Where those rights differ from this policy, they take precedence, including any required refund deadlines and reimbursement of delivery costs.

Thank you!